BigCommerce Review 2025 Updated: Beyond an Ultimate B2B eCommerce Platform

BigCommerce has been an excellent B2B eCommerce platform serving online wholesale enterprises. This review will outline the specific capabilities BigCommerce provides for B2B operations and its innovative developments through 2025.

If you are considering the BigCommerce platform as a solution to develop your business this year, keep reading to see if it matches your needs!

Highlights of the BigCommerce platform in 2025

Before going into more details, let’s check out the core features of BigCommerce as a website builder.

• BigCommerce is an exclusive solution for eCommerce businesses, so it might not be suitable for non-retail websites.
• Each paid plan of BigCommerce offers unlimited product listings and no transaction fees. Therefore, it could serve businesses of any size.
• The platform does not own its native solution, yet it integrates with external POS systems to make it an ultimate eCommerce platform.
• Its comprehensive dashboards make management across multiple storefronts more streamlined than ever.
• Currently, BigCommerce does not offer AI-powered website building capabilities.
• At the moment, BigCommerce still has not provided AI-powered capabilities for building websites.

Should you choose BigCommerce? Consider the following types of businesses that would be best suited to use BigCommerce.

• eCommerce businesses – BigCommerce provides specific tools for creating and operating online retail stores. In other words, it is not a good choice for general website purposes.
• Businesses dealing with a complex inventory system – The platform can help manage complex inventory with its multi-management functionality and customer wishlist options. These tools are particularly beneficial for dealing with extensive or complicated product catalogs.
• Businesses with a high number of transactions – To help stores process high transaction volumes, BigCommerce eliminates transaction fees for all paid plans. Businesses can maintain profitability as their sales increase.
• Businesses in need of advanced shipping options – BigCommerce integrates with FedEx and UPS, and other alternative carrier options to bring users comprehensive shipping solutions. eCommerce stores can benefit from dropshipping capabilities, printable shipping labels, and automatic address completion tools.

What BigCommerce’s B2B has to offer

BigCommerce ranks among the premier open SaaS eCommerce platforms globally. The B2B platform is distinguished by its economical ownership costs and adaptable APIs. It delivers much more exclusive B2B capabilities and extensions than competitors offer. In addition, most customers experience seamless, contemporary eCommerce interactions with BigCommerce.

For businesses serving both commercial and individual markets, BigCommerce enables customization of pricing structures and product catalogs for different customer segments. This can simplify the operations of these types of enterprises and allow them to address B2B and B2C requirements.

BigCommerce B2B Edition – Control Panel

The competitive advantage of BigCommerce lies in its extensive feature set of the B2B Edition:

• Custom prices and customer groups: Users can set specific prices for each product, offer discounts for bulk orders, and create promotions for different customers.
• Streamlined reordering: Customers can quickly see what they bought in their previous orders and immediately order those items again.
• Flexible payment methods: Stores can control which payment methods each customer can see and use.
• User roles and permissions: Businesses can create company accounts with different levels of buying authority for their team members.
• Efficient customer dashboard: You can easily improve relationships with customers through a system that can manage orders, quotes, and workflows efficiently.
• Online invoice management: Customers can easily view their invoices online and pay them using various popular payment methods.
• Simple quote requests: Customers tend to view pricing before completing a purchase. They can add products to their cart and easily request a price quote.

Additionally, BigCommerce supports headless commerce architecture, which merges frontend presentation with backend functionality to enhance performance and flexibility.

BigCommerce sales features

BigCommerce offers a comprehensive suite of sales features to help businesses boost revenue streams. In addition, the platform offers numerous tools to enhance the selling experience across different channels.

Let’s examine these excellent functionalities!

Abandoned cart recovery

BigCommerce’s Abandoned Cart Recovery of a powerful customer re-engagement tool. This functionality helps online retailers identify shoppers who have added products to their carts but have not finished the purchases yet. It enables merchants to automatically send three email reminders to these potential customers.

Each message reminds shoppers about the items waiting in their abandoned carts. It encourages them to return to the site and complete their transaction. This follow-up process helps recover lost sales and improves conversion rates for online stores.

POS (Point of Sale)

For businesses operating physical retail locations such as stores, market stalls, or pop-up shops, BigCommerce facilitates payment processing and inventory synchronization between online and offline channels.

However, BigCommerce does not include built-in POS functionality. Therefore, to enable point-of-sale transactions, merchants must connect to external POS providers, which BigCommerce integrates with, including:

• Square
• Clover
• Hike
• PayPal
• Zettle
• Heartland Retail
• ConnectPOS
• Vend

These POS integrations between BigCommerce and the specialized providers ensure consistent inventory management and operations across both digital and physical retail environments for businesses working on BigCommerce.

App integration

With the extensive app integration capabilities, from marketing, customer service, to inventory management, BigCommerce allows businesses to enhance their online store functionality. The platform connects with a wide array of third-party applications and services to extend its core features and address different business needs.

You can browse the BigCommerce app marketplace to figure out suitable applications for your online store ecosystem. These integrations enable businesses to customize their eCommerce experience.

Shipping

BigCommerce also integrates with major shipping carriers to streamline logistics operations. Businesses can offer customers multiple shipping options and show them real-time rates. Moreover, BigCommerce provides its merchants with discounted shipping rates.

Available shipping options include:

• Free shipping rates
• Flat rates
• Price-based rates
• Weight-based rates
• In-store pickup
• Real-time shipping rates from third-party carriers

Product management

BigCommerce distinguishes itself by offering a significantly higher capacity for product variations compared to its competitors, notably Shopify. While Shopify restricts only three options for product variations, BigCommerce allows merchants to add unlimited product options through variants and modifiers. This substantial difference allows for a much richer and more diverse product catalog, catering to a wider range of customer preferences and needs.

However, it’s important to note that BigCommerce imposes a limit of 250 variants per product for stores using Multi-Storefront, while stores that do not use this feature can have up to 600 variants per product.

Product management functionality in BigCommerce comes with intuitive controls for adding, editing, and organizing products. It also provides bulk import/export, inventory tracking, and product customization tools for businesses to manage their product catalog more efficiently.

Dropshipping

For dropshipping businesses that sell products without maintaining physical inventory, BigCommerce has an intensive integration with major dropship providers. The businesses need to install a third-party application from the BigCommerce app marketplace, where there are around 29 dropshipping applications for you to choose from.

Popular dropshipping options for BigCommerce include:

• Ali-Express Dropshipping
• Spocket
• Wholesale2B
• Inventory Source
• Pop Customs
• CustomCat
• Syncee

Multiple sales channels

BigCommerce allows businesses to sell their products and services on different channels, not only on their website. They can extend their market to social media, online marketplaces, and physical retail locations.

This omnichannel solution allows businesses to reach broader audiences and create more sales. BigCommerce also centralizes operational management across all channels, helping businesses to reduce administration time and work.

International selling

With the BigCommerce platform, merchants are provided with multi-currency support, international shipping options, and localization features. Though the platform lacks built-in multilingual functionality, users can integrate with Weglot, a paid translation application in the BigCommerce app marketplace. As a result, businesses can sell in multiple languages and expand into new markets.

Payment options

BigCommerce offers two methods for processing credit card payments:

• PayPal powered by Braintree: This default payment gateway includes credit card processing fees based on the subscription level: Standard (2.59% + 49¢), Plus (2.35% + 49¢), Pro (2.05% + 49¢), Enterprise (2.05% + 49¢).
• Third-party payment processors: BigCommerce supports 49 external payment processors, including Squarespace Payments, Stripe, and PayPal.

Pros and Cons of BigCommerce

Here’s a breakdown of the pros and cons of BigCommerce review:

Advantages

Comprehensive features

BigCommerce provides extensive eCommerce functionality, even with its entry-level plan. At a competitive price, businesses can have unlimited staff accounts, product listing on Google Shopping, customer review tools, and more. These features are often restricted to higher-tier plans on competing platforms, like Shopify.

Zero transaction fee

BigCommerce stands apart as it charges zero transaction fees across all subscription plans. This policy helps merchants eliminate sales percentage deductions and increase profit margin.

Cost-effective multi-storefront management

The platform enables businesses to operate multiple storefronts from a single account. Moreover, it costs a reasonable price. This functionality simplifies management of different brands, regional markets, or customer segments.

Many competitors lack this capability entirely. Meanwhile, most platforms, like Shopify, restrict it to enterprise-level subscriptions. They even cost over $2,000 monthly through their “Shopify Plus” offering.

Superior multi-currency selling

BigCommerce excels in multi-currency commerce. The platform automatically displays prices in local currencies through geolocation technology.

Also, it enables checkout in customers’ native currencies. This localized approach increases consumer trust and boosts conversion rates. The competitors like Wix and Squarespace offer less robust multi-currency selling capabilities.

Real-time shipping calculations

Real-time shipping calculations are available across all BigCommerce subscription tiers. This feature is not available for Squarespace and Shopify, which restrict it to their premium plans or require paid add-ons.

Advanced headless commerce

BigCommerce has the ‘Catalyst’ toolkit that provides exceptional headless commerce capabilities. This architecture separates the customer frontend from the backend that manages product data, checkout processes, and order fulfillment. Therefore, the Catalyst system allows businesses to implement custom design and user experience software while leveraging eCommerce infrastructure.

Additionally, BigCommerce integrates the Catalyst toolkit and Makeswift, a sophisticated visual page builder with intuitive controls. This combination creates headless commerce sites for non-technical staff to easily edit and configure.

Disadvantages

Restricted free templates

BigCommerce offers only 12 free themes, many with highly similar designs. Meanwhile, competitors like Wix and Squarespace provide more diverse free template libraries.

Limited designing

BigCommerce templates are quite challenging for users to edit. Hiding template elements frequently requires users to implement custom code, creating obstacles.

The headless commerce setup with Catalyst with Makeswift provides flexibility and user-friendly visual editing. However, standard BigCommerce implementations rely on a basic drag-and-drop editor with less design control.

Minimal typography options

Free BigCommerce templates include few bundled web fonts, while the page builder lacks custom fonts. This limitation complicates brand consistency for businesses with established design guidelines.

Sales volume restrictions

The platform imposes annual sales thresholds on each of its subscription plans. It means when you exceed these limits, you must take mandatory upgrades to more expensive tiers. This may create planning challenges for certain merchants.

Premium abandoned cart recovery

Abandoned cart functionality, which sends automated reminder emails to customers who leave mid-purchase, requires $79+ monthly subscription. Meanwhile, many competing platforms include this feature in their entry-level plans.

BigCommerce pricing

BigCommerce offers a 15-day free trial to test platform features. Potential customers can experience how the platform works before any financial commitment. It allows businesses to evaluate the compatibility with their specific requirements.

After the trial, customers can choose the following subscription plans:

• Standard: Best suited for new or small online stores in their early stages.
• Plus: Optimal for businesses expanding their eCommerce growth.
• Pro: Designed for scaling companies requiring advanced store management.
• Enterprise: Created for established businesses with over $400,000 in annual sales and seeking customized solutions.

BigCommerce Pricing 2025

When you select annual billing for Standard, Plus, or Pro plans, you are given a 25% discount compared to monthly payment options. You can find the detailed pricing information in BigCommerce’s dedicated pricing documentation.

You can also pay additional costs to access advanced functionalities.

• Premium Themes – If you want to enhance store visual presentation and differentiate brand identity, you can ask for premium themes that range from $135 to $300 for a one-time purchase.
• Applications – The BigCommerce app marketplace is where you can find specialized integrations for marketing, sales strategies, SEO, and business management. While some applications are free, most of them cost between $9 and $50 monthly.

Is BigCommerce your choice?

BigCommerce is a strong option for larger companies that often require sophisticated sales capabilities and comprehensive inventory management for unlimited product catalogs. Moreover, its zero transaction fee structure is a plus point for merchants with substantial transaction volumes. Meanwhile, you can see that this platform has some negative points, like limited design flexibility and a lack of artificial intelligence site-building capabilities.

Overall, BigCommerce can provide sufficient sales functionality for creating and operating online store requirements, but with its limitations, some businesses may find more suitable solutions in the marketplace.

Are you ready for an eCommerce platform transformation? Next-Cart provides seamless migration services for either moving to BigCommerce or transitioning from BigCommerce to another eCommerce solution. We ensure smooth platform transitions with minimal disruption to your business operations. Contact us today!