VIP Support Service

Next-Cart is not only an automated migration tool but also a service that allows you to transfer products, customers, orders, blog posts and other corresponding data from your current store to another eCommerce platform without effort. Our team members will be there to support you 24/7 during the migration and fix any possible errors until you are pleased with the final result. Also we provides a lot of free additional options for e-merchants with different needs.

For more detail, please read this instruction: https://next-cart.com/faq/how-to-start-working-with-next-cart-service/

A complete migration process at Next-Cart consists of 3 stages:

1. Initially, we use the migration tool to transfer all data from the Source Store to the Target Store.
2. Subsequently, you can inspect the results on the Target Store. If any issues arise, our technicians will address them and help you perform the migration again.
3. Finally, when the Target Store is ready to go live, we use the migration tool to transfer new data (products, customers, orders, blog posts, etc.) that hasn't been previously migrated to the Target Store.

For more detail, please refer to this article: https://next-cart.com/faq/what-are-the-stages-of-a-complete-migration-process-at-next-cart/

Firstly, you need to identify the amount of data for the migration. Particularly, you should be aware of what kind of data you want to migrate and how many of them. Therefore, we coined the term "Entity Limit" calculated based on the highest entity number among the count of products, orders, customers and blog posts.

All migration tools share the same price regarding the Entity Limit option. E.g. you want to migrate 900 products, 900 customers, 1,000 orders and other related data, your highest entity number would be 1,000, giving you an option of 1,000 Entity Limit to select from and the price would be 69 USD.

For more detail, please read this instruction: https://next-cart.com/faq/how-to-calculate-the-entity-limit-of-my-store/

At Next-Cart, we only count the number of products, customers, orders, and blog posts you want to migrate. For example, if you only want to move active products and orders since 2017, you will calculate the Entity Limit based on the number of those products and orders.

Any custom requests to filter entities for migration will be considered as one custom job, regardless of the criteria used.

However, please note that custom requests to limit entities must be made before the migration process begins. Once the migration has started, the IDs of the entities will be counted towards the Entity Limit and cannot be changed.

Products, orders, customers, and other related data will be linked on the new website if they are all migrated using our migration tool. Common links include:

• Products and categories
• Products and reviews
• Customers and orders
• Customers and reviews
• Orders and products

The Entity Limit only applies to products, customers, orders, and blog posts. Other supported data such as categories, taxes, reviews, etc., will be fully migrated during the migration process. For more details on all supported data types, please refer to the Supported Entities section on the migration tool page.

If you want to migrate data from third-party modules and extensions, our VIP Support Service (Migration Customization) will help you do that.

Data is imported in a specific order to ensure the proper relationships between entities. The order of import is as follows: Taxes > Manufacturers > Categories > Products > Customers > Orders > Reviews > Coupons > CMS Pages > Blog Posts. Depending on the source and target platforms, not all data types may be included, but the order remains the same.

Entities are migrated from the oldest (smallest ID) to the newest (largest ID). If new data is added after the migration begins, it will not be included in the current process, but you can perform a Recent Data Migration to transfer these additions.

For more detail, please read the full article at: https://next-cart.com/faq/how-is-data-imported-during-the-migration-process/

Main images, gallery images and images in description of products, categories, posts and pages will be downloaded and saved to your new website.

You have purchased the migration tool, but you want to migrate more data. You can upgrade the migration tool's Entity Limit to a higher plan.

In order to do that, you just need to pay an amount equal to the price difference between your current plan and the next plan. For example: your current Entity Limit is 500 at $49, you are going to upgrade to 1,000 Entity Limit at $69. So the amount you need to pay is: 69 – 49 = 20 USD.

Please follow the steps below to perform the upgrade:

1. Go to your Account Dashboard > Migrations.
2. Locate the migration tool you want to upgrade. Click Upgrade.
3. Select the new Entity Limit, then proceed to checkout.

Within 1 year from the date of purchase, you can use the migration tool to perform migrations or new data migrations between your two stores as many times as you wish. Additionally, our technicians will support you throughout this period until everything is completed.

Please note that each migration tool is restricted to migrating data from only 1 Source Store, and its Entity Limit applies to both previously migrated data and new data in subsequent migrations.

No, our migration tool is designed to copy data from your current store to the new store without affecting the operation of either. Both stores will continue to run normally throughout the migration process.

Additionally, you can develop your new store while the data is being migrated. However, we recommend not adding, editing, or deleting any data being transferred on the new store to avoid any discrepancies in the data.

VIP Support Service is a service that our experts will take care of the entire migration and necessary configuration to give you the most efficient result. It's very useful if you are not tech-savvy or you don't get enough time to operate and check on the migration process.

Here are some outstanding features of the VIP Support Service:

• Experts take care of the whole migration process
• Customize the migration tool to your requirements
• Install the Target Store and necessary extensions
• Point the domain name to your Target Store
• Premium Support*

You can select VIP features within the VIP Support Service option when you purchase a migration package. If you have already purchased a migration package, you can additionally buy VIP features at: VIP Support Service.

If you get any errors or need any help with the migration, please follow the steps below to get your problems solved:

1. Pause/stop the migration.
2. Log in and submit a ticket from your Account Dashboard.
3. One of our technicians will be assigned to your ticket. They will support you throughout the migration until you are satisfied with the results.