Refund Policy

1. Refund Request Period

A refund request must be submitted within 30 days from the date of purchase of the applicable Migration Service. Requests submitted after this period are not eligible unless Next-Cart expressly agrees otherwise or applicable law requires a different result.

2. Full Refund Eligibility

Next-Cart may provide a 100% refund of the applicable Migration Service charge when a major technical issue with migrated data:

• is reported within the 30-day refund request period;
• is verified and confirmed by Next-Cart's technical team;
• Materially prevents the purchased Migration Service from delivering the supported result; and
• cannot be resolved within 72 hours from the first customer report, excluding issues caused by Source Platform or Target Platform limitations, third-party systems, hosting or network conditions, customer-side changes, or other circumstances outside Next-Cart's reasonable control.

Next-Cart may also provide a 100% refund where Next-Cart confirms that its technicians materially failed to meet an explicit commitment that formed part of the purchased and approved service scope.

3. Partial Refunds

When migration processing or service work has already been substantially completed, Next-Cart may provide a partial refund of up to 50% of the applicable Migration Service charge because computing resources and service effort have already been consumed. The amount of any partial refund depends on the work completed, resources consumed, and the circumstances of the request.

4. Non-Refundable Items and Exclusions

A refund will not be provided for:

• Requests resulting from a customer's violation of the Terms of Service or applicable Agreement;
• Issues caused by unsupported requirements, platform limitations, third-party systems, hosting environments, APIs, extensions, plugins, or customer-side modifications that Next-Cart cannot reasonably control;
• Approved Custom Migration work, expert work, or other separately performed technical services that have already been delivered, except where Next-Cart confirms a refundable service failure; or
• Charges that are expressly identified as non-refundable in an approved order-specific quote or scope, to the extent permitted by applicable law.

A change of preference, business decision, migration timing, Target Platform choice, or requirement after service work has begun does not by itself create a right to a refund.

5. Add-ons, Upgrades, and Custom Migration

Refund eligibility for purchased Add-ons, Entity Points Plan upgrades, additional capacity, and Custom Migration work depends on whether the applicable item has been activated, consumed, performed, or otherwise delivered. Where these items are part of an approved Custom Migration scope or quote, the applicable order-specific terms will also be considered when reviewing the refund request.

6. How to Request a Refund

To request a refund, submit a refund request through the Contact page or another refund channel made available by Next-Cart. Provide the information reasonably required to identify and assess the request, which may include:

• Your name and reachable email address;
• Migration Order ID or other purchase reference;
• The refund amount requested; and
• The reason for the refund request, including relevant migration or support details.

Next-Cart may request additional information or representative examples when needed to verify a technical issue.

7. Review and Processing

Next-Cart will review a refund request after receiving the required information. The current policy target is to review and process the request within 2 working days and notify the customer of the outcome.

If a refund is approved, Next-Cart will initiate the refund to the original payment method or payment gateway used for the purchase unless another method is agreed or required. The time for the refunded amount to appear depends on the payment provider and financial institution and may be outside Next-Cart's control.

8. Effect of an Approved Refund

After a refund is completed, the refunded Service License may be disabled and Next-Cart may stop migration, support, and other work associated with the refunded service. A refund does not transfer ownership of Next-Cart software, configuration, custom logic, or other proprietary materials to the customer.

9. Relationship to Other Policies

Refund eligibility is assessed under this Refund Policy together with the Terms of Service and the applicable Agreement, approved quote, or order-specific scope. Where applicable law gives the customer rights that cannot be excluded by contract, those rights continue to apply.

10. Contact

For questions about a refund or cancellation request, contact Next-Cart through the refund, support, or contact channels available on the Website.