Shopify to BigCommerce

We supports migrating multilingual data from Shopify to other platforms and from other platforms to Shopify.

*Note: If you are planning to migrate multilingual data to your Shopify store, please add all needed languages in Settings > Languages before starting the migration.

By default, customer notifications are disabled during the migration. Additionally, if you are migrating data to Shopify, we recommend disabling any third-party shipping or email apps on the destination store to ensure they don't trigger emails to your customers when orders are being migrated.

When transferring data from Shopify, the tool automatically extracts the hierarchical category structure from the default “Main menu”. This means that if you organize your categories using nested nodes within the Main menu, our tool will interpret those relationships and preserve the structure during migration.

*Note: If you use a different menu instead of the default “Main menu” or a third-party app to create a category hierarchy, we can customize the migration tool to transfer the hierarchy according to your requirements.

On BigCommerce, each product can have up to 600 variations.

Our migration tool supports migrating both product custom options and variants to BigCommerce.

Yes, our migration tool supports transferring related products to BigCommerce. However, cross-sell and up-sell product links are not supported by BigCommerce.

You can do it with our Migration Customization service. The downloadable files and videos can be uploaded to your BigCommerce store via BigCommerce WebDAV. Then they will be linked to the respective digital products. This is counted as 1 custom job.

If you are going to migrate orders to BigCommerce, please go to Settings > Order notifications and uncheck all notification settings. It ensures no emails are sent to your customers during the migration.

Next-Cart is a comprehensive shopping cart migration service that enables you to seamlessly transfer products, customers, orders, blogs, and other essential data from your current online store to a new eCommerce platform. Our team of experts provides full support throughout the migration process, ensuring everything runs smoothly as you manage the tool. Additionally, we provide a variety of free supplementary options to accommodate the unique needs of e-merchants.

To start using Next-Cart's migration tools and services, you'll need a registered account. Once that's set up, you can choose one of two methods to migrate your online store to a new eCommerce platform:

• You can use our migration tool to handle the process with support from our experienced technicians.
• If you'd prefer a professional to carry out the migration according to your specific requirements, you can opt for our VIP Support Service.

For more details, please refer to the following instructions: https://next-cart.com/faq/how-to-start-working-with-next-cart-service/

VIP Support Service is a service that our experts will take care of the entire migration and necessary configuration to give you the most efficient result. It's very useful if you are not tech-savvy or you don't get enough time to operate and check on the migration process.

Here are some outstanding features of the VIP Support Service:

• Experts take care of the whole migration process
• Customize the migration tool to your requirements
• Install the Target Store and necessary extensions
• Point the domain name to your Target Store
• Premium Support*

You can select VIP features within the VIP Support Service option when you purchase a migration package. If you have already purchased a migration package, you can additionally buy VIP features at: VIP Support Service.

A complete migration process at Next-Cart consists of 3 stages:

1. Initially, we use the migration tool to transfer all data from the Source Store to the Target Store.
2. Subsequently, you can inspect the results on the Target Store. If any issues arise, our technicians will address them and help you perform the migration again.
3. Finally, when the Target Store is ready to go live, we use the migration tool to transfer new data (products, customers, orders, blog posts, etc.) that hasn't been previously migrated to the Target Store.

For more details, please refer to this article: https://next-cart.com/faq/what-are-the-stages-of-a-complete-migration-process-at-next-cart/

Firstly, you need to identify the amount of data for the migration. Particularly, you should be aware of what kind of data you want to migrate and how many of them. Therefore, we coined the term "Entity Limit" calculated based on the highest entity number among the count of products, orders, customers and blog posts.

All migration tools share the same price regarding the Entity Limit option. E.g. you want to migrate 900 products, 900 customers, 1,000 orders and other related data, your highest entity number would be 1,000, giving you an option of 1,000 Entity Limit to select from and the price would be 69 USD.

For more details, please refer to this guide: https://next-cart.com/faq/how-to-calculate-the-entity-limit-of-my-store/

At Next-Cart, we only count the number of products, customers, orders, and blog posts you want to migrate. For example, if you only want to move active products and orders since 2017, you will calculate the Entity Limit based on the number of those products and orders.

Any custom requests to filter entities for migration will be considered as one custom job, regardless of the criteria used.

However, please note that custom requests to limit entities must be made before the migration process begins. Once the migration has started, the IDs of the entities will be counted towards the Entity Limit and cannot be changed.

The Entity Limit only applies to products, customers, orders, and blog posts. Other supported data such as categories, taxes, reviews, etc., will be fully migrated during the migration process. For more details on all supported data types, please refer to the Supported Entities section on the migration tool page.

If you want to migrate data from third-party modules and extensions, our VIP Support Service (Migration Customization) will help you do that.

Yes, all relevant data connections between products, orders, customers, and other entities will be preserved on the new BigCommerce website if they are all migrated using our migration tool. Common links include:

• Products and categories
• Products and reviews
• Customers and orders
• Customers and reviews
• Orders and products

*Note: If you'd like to link data migrated through our tool with existing data already set up on your new website (e.g., linking orders with pre-existing products), our team can customize the migration tool to accommodate this setup.

Data is imported in a specific order to ensure the proper relationships between entities. The order of import is as follows: Taxes > Manufacturers > Categories > Products > Customers > Orders > Reviews > Coupons > CMS Pages > Blog Posts. Depending on the source and target platforms, not all data types may be included, but the order remains the same.

Entities are migrated from the oldest (smallest ID) to the newest (largest ID). If new data is added after the migration begins, it will not be included in the current process, but you can perform a Recent Data Migration to transfer these additions.

For more details, please read the full article at: https://next-cart.com/faq/how-is-data-imported-during-the-migration-process/

Main images, gallery images, and images within the descriptions of products, categories, blog posts, and pages will be downloaded and saved to your new BigCommerce website.

You have purchased the migration tool, but you want to migrate more data. You can upgrade the migration tool's Entity Limit to a higher plan.

In order to do that, you just need to pay an amount equal to the price difference between your current plan and the next plan. For example: your current Entity Limit is 500 at $49, you are going to upgrade to 1,000 Entity Limit at $69. So the amount you need to pay is: 69 – 49 = 20 USD.

Please follow the steps below to perform the upgrade:

1. Go to your Account Dashboard > Migrations.
2. Locate the migration tool you want to upgrade. Click Upgrade.
3. Select the new Entity Limit, then proceed to checkout.

Within 1 year from the date of purchase, you can use the migration tool to perform migrations or new data migrations between your two stores as many times as you wish. Additionally, our technicians will support you throughout this period until everything is completed.

Please note that each migration tool is restricted to migrating data from only 1 Source Store, and its Entity Limit applies to both previously migrated data and new data in subsequent migrations.

No, our migration tool is designed to copy data from your current Shopify store to the new BigCommerce store without affecting the operation of either. Both stores will continue to run normally throughout the migration process.

Additionally, you can develop your new BigCommerce store while the data is being migrated. However, we recommend not adding, editing, or deleting any data being transferred on the new BigCommerce store to avoid any discrepancies in the data.

If you get any errors or need any help with the migration, please follow the steps below to get your problems solved:

1. Pause/stop the migration.
2. Log in and submit a ticket from your Account Dashboard.
3. One of our technicians will be assigned to your ticket. They will support you throughout the migration until you are satisfied with the results.

Yes, with our paid plans, you can transfer the migration process to the background. This allows you to close your browser or shut down your computer without interrupting the migration. You can check the status at any time through your account dashboard.

*Note: This feature is not available in the Demo version. Consider upgrading to a paid plan for background migration and optimized migration speed.

The time frame for completing a migration process depends on several factors:

• The amount of data being migrated.
• The speed of the connection between your stores and our migration system.
• The Shopify API rate limits.
• The BigCommerce API rate limits.

On average, our system can migrate around 1,000 simple products per hour from Shopify to BigCommerce under normal conditions.

To make the process faster and smoother, you may consider using the background migration feature and upgrading your stores.

If images are missing after the migration, you might be facing one of the following issues:

• The size of the images exceeds the limit set by the BigCommerce store.
• If you're using a CDN service on your Shopify store (e.g., Cloudflare), check if it's configured to block image downloads.
• If you moved the image folder to a custom location different from the default path, our kitconnect might not recognize it.
• The image format is not supported on the BigCommerce store. Common image formats include JPEG, JPG, PNG, WebP, GIF, BMP, and SVG. Among these, WebP, GIF, BMP, and SVG are only supported on certain eCommerce platforms.

If you encounter this issue and are unable to resolve it on your own, please submit a ticket from your dashboard. Our technicians will help you address the problem and assist with re-running the migration.