How to submit a new ticket?
To submit a new ticket, please log in to your dashboard, then click the button New Ticket. A notification email...
General Questions
General questions about our migration tools and service.
Can I migrate product videos?
If your target store is an open-source platform, the process of migrating product videos will be the same as moving...What is the website root folder?
The website root folder is the base folder for a website where all of your site’s source code resides. It...Can I migrate digital downloadable products?
Migrating downloadable products will require additional manual work because the downloadable files are large and cannot be transferred over HTTP...Does the migration tool import images in product description
Yes. Please select the option “Import descriptions images to your Target Store” in the Configuration step when you perform the...