How to resolve missing images after migration?

If images are missing after the migration, you might be facing one of the following issues:

• The size of the images exceeds the limit set by the Target Cart.
• If you’re using a CDN service on your Source Cart (e.g., Cloudflare), check if it’s configured to block image downloads.
• If you moved the image folder to a custom location different from the default path, our kitconnect might not recognize it.
• The image format is not supported on the Target Cart. Common image formats include JPEG, JPG, PNG, WebP, GIF, BMP, and SVG. Among these, WebP, GIF, BMP, and SVG are only supported on certain eCommerce platforms.
• If your Target Cart is an open-source shopping cart and the PHP directive allow_url_fopen on the web server is being set to Off, please enable it by following these steps:
  1. Create/Open php.ini file under the main folder of your website.
  2. Add the following line to that file:
     

     allow_url_fopen = On

If you encounter this issue and are unable to resolve it on your own, please submit a ticket from your dashboard. Our technicians will help you address the problem and assist with re-running the migration.