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Product images missing after migration

If the images are missing after the migration, you may experience one of the following problems:

  1. If the PHP directive allow_url_fopen is being set to Off, please enable it following these steps:
    • Create/Open php.ini file under the public folder of your domain.
    • Add the following lines to that file:

      allow_url_fopen = On

  2. If you have moved the images folder to a custom location other than the default, the kitconnect may not recognize it.
  3. The image types are not supported on the new site. Popular image types: JPEG, JPG, PNG, WebP, GIF, BMP and SVG.

If you don’t know how to do the steps above or the issue still persists, please submit a ticket or use Live Chat to get the issue solved quickly.

Updated on September 18, 2022

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