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Product images missing after migration

If the images are missing after the migration, you may experience one of the following problems:

  • If the PHP directive allow_url_fopen is being set to Off, please enable it following these steps:
    1. Create/Open php.ini file under the public folder of your domain.
    2. Add the following lines to that file:

      allow_url_fopen = On

  • If you have moved the images folder to a custom location other than the default, the kitconnect may not recognize it.
  • The image types are not supported on the new site. Popular image types: JPEG, JPG, PNG, WebP, GIF, BMP and SVG.

If you are facing this problem, please submit a ticket from your dashboard. Our technicians will solve it and assist you in re-running the migration.

Updated on February 15, 2024

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