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Common errors with Kitconnect

If you use our migration tool and get an error message when clicking the Next Step button, you may experience one of the errors below.

THE MOST COMMON ERRORS:

  1. You may have entered the wrong URL of your online store.
  2. You have selected the wrong Source Cart Type or Target Cart Type.
  3. You forgot to upload the Kitconnect package to your website.
  4. You uploaded the file kitconnect.php but did not upload its parent folder kitconnect_xxx.
  5. You uploaded the Kitconnect package into wrong folder. The store’s root folder is the folder that contains index.php file; normally it’s the public_html folder.
  6. If your store is running on Magento 2, you may need to upload the Kitconnect package to the pub folder located inside the store’s root folder too.
  7. The kitconnect package has wrong permissions. Please correct the permissions of the kitconnect file and folder according to this instruction: Kitconnect does not work after it has been uploaded.
  8. You are using the Kitconnect downloaded from another account -> Invalid secret token.

THE TECHNICAL ERRORS:

  1. Your NGINX/Apache configuration is blocking direct access to “.php” files.
  2. You have moved your website’s database configuration file to another location.
  3. Your SSL/TLS certificate has expired.
  4. You are enabling Password Authentication on the homepage.
  5. Your web server is blocking POST requests from remote servers.

*** Note: If you are not techie or cannot resolve the issue yourself, please submit a ticket or contact us via Live Chat to get the issue solved quickly.

Updated on August 19, 2022

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