Common issues with Kitconnect

If you have uploaded the Kitconnect package to your website but receive an error message when clicking the Next Step button, you may be experiencing one of the following issues:

Most common issues

1. You may have entered the wrong URL of your online store.
2. You have selected the wrong Source Cart Type or Target Cart Type.
3. You forgot to upload the Kitconnect package to your website.
4. You uploaded the file kitconnect.php but did not upload its parent folder kitconnect_xxx.
5. You uploaded the kitconnect package into the wrong web root folder.
6. If you’ve moved the website root folder to a subfolder (pub, public), please upload the kitconnect package to the new web root folder too.
7. If you’ve moved the database config file to another location, please make a copy of it in the original location so the kitconnect can access it.
8. The kitconnect package has wrong permissions. Please correct the permissions of the kitconnect file and folder according to this instruction: Kitconnect does not work after it has been uploaded.
9. You are using the kitconnect downloaded from another account -> Invalid secret token.

Technical issues

1. Your NGINX/Apache configuration is blocking direct access to “.php” files.
2. You have moved your website’s database configuration file to another location.
3. Your SSL/TLS certificate has expired.
4. You are enabling Password Authentication on the homepage.
5. Your web server is blocking POST requests from remote servers.

*** Note: If you are not techie or cannot resolve the issue yourself, please submit a ticket or contact us via Live Chat to get the issue solved quickly.