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Kitconnect does not work after it has been uploaded

Firstly, please look through the common errors with kitconnect. Maybe you can find a solution to your problem.

Sometimes, the web server doesn’t have permissions to read and execute uploaded files. After uploading the kitconnect package, please correct its permissions by:

  • Changing the permission of the kitconnect_xxx folder to 755
  • Changing the permission of the kitconnect.php file to 644

These values may vary depending on your web server, you could check them on existing files and folders.

*Note: if the method above does not solve your problem, please submit a ticket from your dashboard. Our technicians will help you fix it quickly.

Updated on January 20, 2024

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