Guaranteed response period is 24 hours. Typically, you will get response in a few minutes if the ticket is submitted during our working hours. We never ignore your tickets.
If you do not receive any response, please check the issues below:
- You entered a wrong email.
- The response emails are sent to your Spam folder.
You can log in to your account and view and reply to your tickets.
*Note: sometimes, the notification email is sent to your Spam folder. To make sure the email will not be sent to your Spam folder, please whitelist our email domain @next-cart.com.